Overview
This statement is provided with the intention to comply with your right to be informed under the General Data Protection Regulation. The policy explains how we use and protect any information that you provide us.
We may hold and process the following information:
- Your contact details, i.e. name, address and telephone numbers, email addresses, company account details for invoicing
- IP addresses (automatically collected when using our website)
How is the information collected?
We collect information directly from you when we receive an enquiry or order or provide you with a customer account form when setting up a new account.
How we use the Personal Information we collect
The information we hold will only be used to administer your account and to provide the products and services you have requested from us. We ensure your data is:
- Processed fairly and lawfully
- Used for the correct purpose
- Adequate, relevant and not excessive for the purpose
- Kept accurate and up to date
- Not kept for longer than is necessary
- Kept secure and easily identified
Sharing Personal Information
We may need to pass your details to another company to transact your requests; however your data will not be shared for any other purpose.
What are your rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we handled your personal data you can contact us to have the matter investigated.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioners Office.
Retention of collected information
Except as otherwise permitted or required by law or regulatory requirements, we may retain your personal information only for as long as we believe it is necessary to fulfil the purposes for which the personal information was collected.
You may request that we delete the personal information about you that we hold. There are instances where applicable law or regulatory requirements allow or require us to refuse to delete this information. In the event that we cannot delete your personal information, we will inform you of the reasons why.
Changes to this Privacy Policy
We may change this policy at any time. The effective date of each version is identified below. You should regularly check our website to ensure you are happy with any changes.
Security of Collected Information
We are committed to protecting the security of the personal information collected and we take reasonable physical, electronic and administrative safeguards to help protect the information from unauthorised or inappropriate access or use.
Cookies
Our website uses cookies to improve your user experience, to help new visitors find our website in search engines and to record anonymous website visitor statistics. Cookies are just small text files that are placed on your machine to help the site provide a better user experience. Most websites use cookies for a variety of reasons, usually aimed at making your user experience better. They are used to retain website visitor preferences, information for things like shopping carts and can provide anonymised (no direct personal) tracking data to third party applications such as Google Analytics. If you prefer to disable cookies on this site and on others, you can disable cookies in your web browser, although this may affect the usability of this website in some circumstances. We suggest consulting the Help menu of your browser, or taking a look at the About Cookies website which offers guidance for all modern browsers.
Version History: Issue 1, dated 25.05.18